Privacy Policy

Effective Date: August 1, 2025
Website: www.qualificationdevelopment.co.uk

Taylor Educational Consulting ("we", "our", "us") is committed to protecting and respecting your privacy. 

This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, request consultancy services, or access our training and resources.

1. Information We Collect

We may collect and process the following types of information:

• Personal details you provide (e.g. name, email address, phone number, job role) when you contact us, request consultancy support, register for training, or download resources.
• Business information relating to organisations we work with (e.g. centre or provider details).
• Technical data such as IP address, browser type, time zone settings, and browsing patterns, collected automatically through cookies and analytics.
• Transactional data relating to payments for consultancy services, training, or downloadable materials. Please note we do not store full payment card details, which are processed securely by third-party providers.

2. How We Use Your InformationWe use your information to:

• Deliver consultancy, training, and support services you request.
• Provide access to downloadable resources and materials.
• Respond to enquiries and manage client relationships.
• Process payments and invoices.
• Improve our website, resources, and service offering.
• Send you updates, newsletters, or marketing (only if you have opted in).
• Comply with legal or regulatory obligations.

3. Legal Basis for Processing

We process personal data under UK GDPR on the following bases:

• Consent – where you have opted in to receive communications from us.
• Contract – where processing is necessary to deliver services you have requested.
• Legal obligation – where required to comply with the law.
• Legitimate interests – to improve our services, website, and user experience.

4. Sharing Your Information

We do not sell or rent your personal data. We may share it with:

• Service providers such as IT, web hosting, analytics, and payment processors.
• Regulators or authorities if required by law.

All third parties are required to keep your data secure and use it only for agreed purposes.

5. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Improve site functionality.
• Analyse how visitors use our website.
• Support secure access to downloadable resources.

You can control or disable cookies through your browser settings. 

6. Data Retention

We will retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (subject to legal obligations).
• Restrict or object to processing.
• Request transfer of your data to another provider.
• Withdraw consent where processing is based on consent.

8. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or loss.

9. International Transfers

If personal data is transferred outside the UK/EEA, we ensure adequate safeguards are in place (such as Standard Contractual Clauses).

10. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

If you are not satisfied with how we handle your data, you may lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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